Email support@qankyaq.com with your order number.
Where the fault is ours — damage in transit, a parcel that never arrived, or a product that does not match this page — we replace or refund it at our cost.
If we agree on a return, our reply gives you the address and the steps; nothing should be shipped back before then, because an unannounced parcel cannot be matched to an order.
Refunds are issued to the original payment method once the return is received. How long your bank takes to post it is outside our control. Nothing here limits your consumer rights where you live.